customer support

Service programs

Our commitment to excellence extends beyond delivering exceptional products; we're dedicated to providing unparalleled support tailored to your unique needs. With our comprehensive SLA and service programs, we aim to be your trusted partner every step of the way. Count on us to be responsive, reliable, and always ready to assist. Your success is our priority.

Our products are covered by a SLA – Service Level Agreement – when agreed with users.

We enforce usage of the SLA when possible, as there are a lot of benefits for the users.

Some of the advantages when signing a SLA with us:

  • a fixed cost during the agreement period;
  • no hidden fees;
  • the equipment is continuously maintained at its highest level of performance

The SLA is generally signed when a sales contract is signed but we can take your equipment under our protection at anytime.

Please contact us using one of the folowing methods to get in touch and sign a SLA adapted for your equipment.